🛡️ Safe Gaming Policy

ctg99 Responsible Gaming—
Your safety is our priority

Gaming is for enjoyment — not stress. ctg99 helps you play within your limits; tools, information and support are always within reach.

21+

ctg99 is for those aged 21 and above only. We follow strict age verification measures to keep minors away from gaming. Please make sure no minors in your household can access this platform.

What responsible gaming is and why it matters

Responsible gaming means enjoying gaming as a leisure activity — never treating it as a source of income or a solution to financial problems. ctg99 believes that every player, given the right information and tools, can manage their own gaming experience.

Online gaming is, for many people, a way to relax — much like watching cricket. But for some it can become a habit that creates financial and mental stress. That is why we are committed to ensuring protective measures for every one of our players.

Keep your deposits within limits, do not play beyond a set time, and avoid placing more bets in the hope of recovering money you have lost. Responsible gaming means being in control of your own decisions.

Keep in mind

  • Gaming is a form of entertainment, not a source of income.
  • There is no guarantee of recovering money you have lost.
  • Never bet beyond your budget.
  • Avoid gaming when you are under the influence of alcohol or under mental stress.
  • Always make spending time with your loved ones the top priority.

Our protection tools

Deposit Limit

Set your own limit on how much you can deposit each day, each week or each month. Once a limit is set it takes effect immediately, and increasing it requires a 24-hour wait.

Session Time Limit

Decide in advance how long you will play in one session. When the set time is up, you will be automatically alerted and given the option to take a break.

Time-Out Feature

Take a temporary break from 1 day up to 6 weeks. During this period no gaming activity will be possible on your account, but you can withdraw your existing balance at any time.

Self-Exclusion

If you need a longer break, choose self-exclusion. Once this option is activated, your account cannot be reopened before the chosen period ends. Contact our live chat.

Minor Protection

Age verification is mandatory to register at ctg99. Keep your device away from younger members of your household and never share your login details. For those aged 21 and above only.

24/7 Bengali Support

For any questions or issues related to responsible gaming, contact us in Bengali via live chat. Our team is with you 7 days a week, 24 hours a day.

Warning signs to watch for

It is important to recognise when gaming is becoming a problem. If you notice any of the signs below in yourself, be cautious and seek help if needed.

  • You are spending beyond your budget and continuing to game with borrowed money.
  • You keep placing larger bets to try to recover money you have lost.
  • You want to stop gaming but cannot control yourself.
  • You are hiding your gaming from family and friends.
  • Thinking about gaming is stopping you from focusing on work or study.
  • You feel restless, irritable or anxious when you are not gaming.
  • You are skipping meals and sleep to game for hours on end.
  • You see gaming as the solution to your financial problems.

If even one of these signs applies to you, please contact us or take a temporary break.

Check yourself

Ask yourself the questions below. If the answer to more than one is "yes", it would be a good idea to speak with our support team.

1 Have you ever spent more than your set budget?
2 Have you returned to gaming repeatedly to try to recover money you lost?
3 Have you tried to stop gaming but been unable to?
4 Have you been dishonest with family or friends about your gaming?
5 Is gaming causing problems with your work, family or sleep?
6 Have you used money meant for bills or other essential expenses on gaming?

These questions are for self-assessment only. If you feel you need professional advice, please speak with a mental health professional.

How to set limits

Log in to your account

Access your ctg99 account and go to the "Account Settings" or "Responsible Gaming" section.

Choose a tool

Deposit limit, session limit, time-out or self-exclusion — choose according to your needs.

Set a value

Enter the amount or time period and confirm. Reducing a limit takes effect immediately.

Get support

For any issue, contact our Bengali-speaking team via live chat. They will help you.

About deposit and betting limits

The minimum deposit at ctg99 is ৳200 and the minimum withdrawal is ৳800. You can set a lower personal limit yourself if you wish.

Requests to increase a limit take effect after a 24-hour cooling-off period, giving you the chance to reconsider your decision.

Withdrawals are normally completed within 30 minutes to 3 hours. Contact us to speed up a withdrawal in an emergency or if you are experiencing a gaming problem.

Need help?

Chat with us now on live chat — 24/7 in Bengali
[email protected]
Full confidentiality guaranteed

Our support team is always by your side — here to help, not to judge.

Tips for healthy gaming habits

Do

  • Set a budget and time limit in advance and stick to them.
  • See gaming as entertainment, not as a way to earn money.
  • Take regular breaks and give attention to other activities.
  • Spend time with your loved ones and pursue your hobbies.
  • Seek help as soon as you recognise a problem — do not delay.

Do not

  • Do not game with borrowed money or your savings.
  • Do not place larger bets trying to recover money you have lost.
  • Do not game when you are under stress or feeling low.
  • Do not play for long periods without taking a break.
  • Do not share your login details with anyone, especially minors.

Frequently Asked Questions

Log in to your ctg99 account, go to the "Account Settings" section, and select the "Responsible Gaming" option. There you can set daily, weekly and monthly deposit limits. Reducing a limit takes effect immediately, but increasing it requires a 24-hour waiting period. If you need help, contact us via live chat.

Self-exclusion applies for a set period — you can choose anywhere from 6 months to 5 years. Requests to reopen an account before the chosen period ends are not accepted. If you wish to reactivate your account after the period ends, contact our support team and complete a reflection period.

Yes, while gaming activity on your account is paused during a time-out, you can still withdraw your existing balance. Withdrawals are normally completed within 30 minutes to 3 hours via bKash, Nagad or Rocket. Contact live chat for assistance.

Start by talking to them with empathy — listen without blame. Let them know about ctg99's responsible gaming tools, and if needed, email us at [email protected] or reach out via live chat. Our team will handle the situation with full confidentiality and provide support.

Yes, age verification is mandatory when registering at ctg99, and only those aged 21 or above may open an account. We reserve the right to verify any account we find suspicious, and if a minor is identified, the account will be closed immediately.

Yes, our 24/7 Bengali live chat support is not only for game-related issues — it also provides fully confidential help on responsible gaming, limit setting, time-outs and self-exclusion. You can also reach us by email at [email protected].

Enjoy ctg99 safely

Play responsibly, stay within your limits, and enjoy gaming as a source of fun.

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