ctg99's Privacy Policy

ctg99 ("we", "us", or "the platform") provides an online gaming and sports betting service for players in Bangladesh. When you register, log in, or use any of our services on ctg99, you are considered to have agreed to the terms of this privacy policy.

The purpose of this privacy policy is to clearly inform you of what information ctg99 collects, why it is collected, how it is used, and what steps we take to protect your data. We believe that transparency is the foundation of trust, and it is our responsibility to fully respect your privacy.

This policy applies to the ctg99 website, mobile application (where applicable), and other related services. You must be at least 21 years of age, and this policy applies only to users who are of legal age.

ctg99 collects certain information to maintain a service relationship with you and to ensure a safe environment. The categories of information collected are detailed below:

a) Personal Identification Information

• Full name, date of birth, and nationality
• Valid email address and contact address
• Required details from a national ID card or passport for identity verification

b) Financial and Transaction Information

• bKash, Nagad, Rocket, or bank account numbers (relevant portions only)
• Deposit and withdrawal history, transaction dates, and amounts
• Information related to bonus usage and wagering activity

c) Technical and Usage Information

• IP address, browser type, and operating system
• Cookies and session data (detailed below)
• Platform activity logs — login times, game sessions, and navigation behavior
• Device identifier information (Device ID)

d) Communication Information

• Messages and support requests submitted through live chat
• Complaints or inquiries sent by email

ctg99 uses the information it collects only for lawful and clearly defined purposes. Your information is processed for the following reasons:

• Account management and identity verification: To complete registration, login, and KYC (Know Your Customer) processes.
• Financial transaction processing: To securely process deposits and withdrawals and to prevent fraud.
• Service improvement: To improve platform functionality, the gaming experience, and the user interface.
• Customer support: To answer your questions and resolve issues.
• Legal compliance: To comply with applicable laws, regulations, and regulatory requirements.
• Security and fraud prevention: To detect and prevent suspicious activity and to keep accounts secure.
• Responsible gaming: To identify excessive play patterns and to provide self-exclusion options when needed.
• Promotional communications: To inform you about bonuses and offers based on your consent.

We never sell your information to third parties. Data is shared only with service providers who assist in operating ctg99 on our behalf and who are contractually bound to uphold the same privacy standards.

ctg99 uses cookies and similar technologies to ensure the proper functioning of the platform and to improve the user experience.

Essential Cookies

These cookies are essential for the core functionality of the platform. Without them, login sessions cannot be maintained and secure transactions are not possible. This category of cookies cannot be disabled.

Performance Cookies

These remember your preferences and usage patterns, such as language preference or the last game you viewed. This information remains fully anonymous and is not shared with third parties.

Analytics Cookies

These cookies are used to understand which parts of the platform are used most, helping to improve the quality of the service. You can manage these cookies from your browser settings.

You can disable cookies by changing your browser settings, though this may limit some functionality of the platform.

ctg99 does not sell, rent, or commercially provide your personal information to any third party. However, information may be shared on a limited basis in the following circumstances:

• Service provider partners: Payment processors (bKash, Nagad, Rocket), game software suppliers, and technology infrastructure providers — only the necessary information and under strict confidentiality agreements.
• Legal obligations: Where disclosure is required by law or court order.
• Fraud and crime prevention: Providing relevant information to regulatory authorities in compliance with anti-money laundering (AML) rules.
• Business restructuring: In the event of a company merger or acquisition, with a commitment to maintaining the same privacy standards.

Before sharing information with any third party, we ensure that they follow adequate data protection measures.

ctg99 applies industry-standard security technologies and practices to protect your information:

• SSL/TLS encryption: All data transmission between your browser and our servers is encrypted.
• Password hashing: Your password is never stored directly — only an encrypted hash is retained.
• Two-factor authentication (2FA): The option to add an extra layer of security to your account.
• Secure data centers: Server infrastructure with restricted access and regular security audits.
• Access controls: Staff can only view the information necessary to carry out their responsibilities.
• Regular security reviews: Periodic audits to identify and address vulnerabilities.

While we strive to ensure the highest level of security, it is not possible to guarantee 100% security on the internet. You are therefore also asked to keep your login credentials confidential and to notify us immediately if you notice any suspicious activity.

ctg99 retains your information only for as long as it is necessary. Retention periods are determined based on the following:

• All relevant information is retained while your account is active.
• Financial transaction records are kept for a set period in accordance with legal requirements even after an account is closed.
• Information related to fraud investigations or legal disputes is retained until the matter is resolved.
• Security logs are kept for a limited period and are then automatically deleted.

If you request account deletion, we will process it as quickly as possible and in line with legal requirements.

ctg99 believes that you should have full control over your personal information. You have the following rights:

• Right to access: You may request to know what information we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete information.
• Right to erasure: You may request deletion of your information in certain circumstances.
• Right to restrict processing: In some cases, you may request that data processing be temporarily paused.
• Right to data portability: You may receive your information in a structured and readable format.
• Right to withdraw consent: You may withdraw consent given for promotional communications at any time.

To exercise these rights, please contact us through the contact details listed below. We will respond to your request within a reasonable time.

ctg99's services are strictly for individuals aged 21 and over only. We do not knowingly collect any personal information from minors.

Age is verified at registration and age confirmation during the KYC process is mandatory. If we become aware that a minor's information has been collected by mistake, that information will be deleted immediately and the associated account will be closed.

If a parent or guardian suspects that their minor child has opened an account on ctg99, please contact us immediately.

ctg99 may update this privacy policy from time to time in response to changes in the service, new technologies, or legal requirements. If there are any significant changes, we will:

• Post a clear notice on the website.
• Send a notification to the registered email address (where applicable).
• Update the date of the change on this page.

If you continue to use ctg99 after the updated policy is published, you are considered to have accepted the terms of the new policy. We therefore recommend that you review this page regularly.

ctg99 places the highest importance on responsible gaming. We use information about your gaming behavior only for your protection:

• Sending automatic alerts by identifying excessive play patterns.
• Effectively applying self-exclusion or limit-setting options.
• Recommending that you contact support organizations when needed.

To learn more about responsible gaming, visit our Responsible Gaming page.

If you have any questions, concerns, or requests regarding your information in relation to this privacy policy, please contact us. Our team is available seven days a week, 24 hours a day, in accordance with Bangladesh Standard Time (BST, UTC+6).

If you feel that we are not following this privacy policy correctly, please contact us directly first. We will take your concern seriously and try to resolve it as quickly as possible.