ctg99 Terms and Conditions

Age Requirement

You must be at least 21 years old to open an account and use any service on ctg99. If information provided at registration is found to be false, the account will be closed immediately and all funds may be forfeited.

Single Account Policy

Each individual, household, device, IP address, or payment method is permitted to hold only one account. If multiple accounts are detected, all of them will be closed and any earned bonuses will be cancelled.

Information Provided at Registration

• You must provide your full legal name, date of birth, and contact details accurately.
• ctg99 may request identity verification documents at any time.
• ctg99 reserves the right to suspend account verification if information is found to be false or incomplete.
• A valid personal email address and a Bangladeshi mobile number are required for registration.

Account Security

It is your responsibility to keep your username and password completely confidential. Do not share your login details with any third party. If you suspect unauthorized access to your account, notify our support team immediately.

Account Verification (KYC)

Before processing withdrawals, and at any time, ctg99 may request the following documents for identity verification:

• A scanned copy of your National ID (NID) or passport.
• A recent utility bill or bank statement (for address verification).
• Proof of ownership of the payment method used.

Withdrawal requests may be placed on hold until the verification process is complete.

Inactive Accounts

If an account remains completely inactive for 12 consecutive months or more, it may be marked as an inactive account. ctg99 will contact the account holder separately regarding the remaining balance on such accounts.

Welcome Bonus

ctg99's welcome bonus is a 100% bonus on the first deposit, up to ৳15,000. Accepting this bonus applies a 20x wagering requirement, meaning you must wager a total of 20 times the bonus amount before it can be withdrawn.

General Bonus Rules

• Each bonus offer has its own validity period; any unused bonus will be automatically cancelled once it expires.
• A bonus may only be used in the game category for which it was awarded, unless otherwise stated in the offer.
• If bonus abuse or strategic betting (arbitrage) is detected, the bonus and any associated winnings will be cancelled.
• Multiple bonuses cannot be used at the same time unless specifically permitted in the relevant offer.
• ctg99 reserves the right to modify or cancel any bonus offer.

VIP Program

ctg99 has five VIP tiers. Players advance to higher tiers based on regular play and transactions:

• Bronze — weekly cashback up to 0.2%
• Silver — weekly cashback up to 0.5%
• Gold — weekly cashback up to 0.7%
• Platinum — weekly cashback up to 1.0%
• Diamond — weekly cashback up to 1.2%

VIP cashback is automatically added to accounts on a set day each week.

Fair Play Policy

ctg99 is committed to ensuring fair play. All games offered on our platform are powered by internationally recognized software providers and use Random Number Generator (RNG) technology to ensure unbiased outcomes.

Betting Limits

• Each game has its own minimum and maximum betting limits, which are displayed in the game lobby.
• Separate limits apply to each event and market in sports betting.
• Contact the support team to request changes to your personal betting limits.

Technical Errors

ctg99 reserves the right to cancel bets that were settled incorrectly due to server issues, software errors, or network outages. In such cases, the original staked amount will be refunded.

Special Sports Betting Conditions

• Live betting conditions may change after a match has started.
• Bets on abandoned or suspended events will be considered void and refunded if no result has been declared.
• Bets are settled based on the official results of BPL, IPL, T20, and other tournaments.
• In the event of a dispute over a result, the decision of the relevant sporting authority will be considered final.

The following activities are strictly prohibited

• Creating multiple accounts to claim bonus benefits.
• Using third-party payment methods or placing bets with someone else's funds.
• Using bots, automation software, or artificial intelligence to play games.
• Intentionally exploiting any vulnerability or bug in the platform.
• Colluding with other players to gain an unfair advantage.
• Using the platform for money laundering or any illegal purpose.
• Threatening or harassing ctg99 staff or other users.

Data Collection and Use

ctg99 collects your personal information for registration and service operations. This information is never sold to third parties. To learn about our full privacy policy, please visit the Privacy Policy page.

Data Security

ctg99 uses SSL encryption technology to keep all transactions and personal information secure. Our servers undergo regular security audits.

Cookies and Tracking

Our website uses cookies to provide a smooth service. By continuing to use the website, you are considered to have consented to our cookie policy.

Our Commitment

ctg99 believes that gaming is a form of entertainment. We want every player to play safely and within their means. Responsible gaming is an integral part of our core values.

Self-Control Tools

• Deposit limits: Set a daily, weekly, or monthly deposit limit for yourself.
• Self-exclusion: Request that your account be temporarily suspended for a set period.
• Cooling-off period: Restrict access to your account for up to 72 hours.
• Reality check: Set up reminders about how long you have been playing at set intervals.

Do Not Hesitate to Seek Help

Gaming can be addictive. If you feel that gaming is having a negative impact on your daily life, family, or finances, visit our Responsible Gaming page or contact our support team for help.

Closure by ctg99

ctg99 reserves the right to suspend or permanently close an account without prior notice in the following circumstances:

• Violation of the Terms and Conditions.
• Suspicion of fraud or deception.
• Use of a false identity.
• Legal obligations or regulatory directives.

Closed by user

If you wish to close your account yourself, please contact our 24/7 live chat or email us at [email protected]. All active bonuses and wagering must be completed before submitting a closure request.

Application Process

If you wish to dispute an account closure or suspension, please send an email to [email protected] with full details. Our team will review and respond as quickly as possible.

Service Guarantee

ctg99 always strives to provide uninterrupted service, however temporary disruptions may occur due to technical issues, maintenance, or unforeseen circumstances. In such cases, ctg99 will not be held liable for any financial loss.

Third-Party Software

Our platform hosts games from Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and other providers. ctg99 bears limited liability for errors or disruptions caused by this third-party software.

Gaming-Related Losses

Gaming and betting carry the risk of losing money. Users place bets at their own discretion and judgment. ctg99 does not guarantee any specific outcome and is not responsible for gaming losses.

Right to Make Changes

ctg99 reserves the right to modify, amend, or remove any part of these terms and conditions at any time. In the case of significant changes, a notice will be published on the website or sent to the registered email address.

When Changes Take Effect

Continued use of the website after changes to the terms and conditions will be considered as your acceptance of the revised terms. We therefore recommend visiting this page regularly to stay informed about updates.